faq

Where do you ship from?

  • Marrakech, Morocco

Do you offer free shipping?

  • Yes, we offer free DHL trackable shipping to the USA.

  • We also ship internationally, please inquire for a shipping quote at morugco@gmail.com or here

What about customs or import fees?

  • Due to a Free Trade Agreement US clients are not charged taxes or customs fees on handmade rugs from Morocco.

  • Depending on your country, customs fees/ taxes may apply. Please inquire with your local customs office prior to your purchase.

  • We are NOT responsible for any customs fees or taxes that may occur.

How long will it take for my rug to arrive (USA)?

  • After you’ve placed your order allow 5-7 business days for your rug to be washed and groomed.

  • Once your rug has shipped, you will receive a tracking number with and estimated delivery date -usual shipping times are about 5-7 business days.

Are your rugs vintage?

  • My rugs are all vintage. I curate them with great care and only handpick pieces in very good condition.

  • Moroccan rugs are handmade and handwoven and you might see irregularities in color (slight discoloration), size (uneven edges), pile (natural wear) etc.

  • My detailed product pictures should give you a true feeling for the rug and at the same time show any irregularities.

  • NOTE: computer screens may generate different color nuances, especially natural colored wool rugs, like Beni Ourain/Azilal may appear more white on your screen(s). It is difficult to properly describe the natural wool color, but vintage undyed sheep wool is never pure white or cream. I’d say it is rather beige, sometimes with a golden/ yellow touch: think sheep :)

What about returns?

  • ALL SALES ARE FINAL.

  • Please take your time before you make your decision don’t hesitate to contact me for any information or details.

How do I best care for my rug?

  • Frequently shake out your rug and/or vacuum with the brush beat off.

  • Small stains can be spot cleaned with water, mild shampoo and a dry white cloth.

  • Otherwise, I would recommend professional rug cleaning.

  • A rug pad is recommended.

If you have further questions, please send me a message here or email morugco@gmail.com.